Frequently Asked Questions

Order method no. 1

Browse our store and add the item(s) you're interested in to your cart. Then, click on the shopping cart located in the top right corner of your screen. From there, you can confirm or modify your cart, then proceed to payment. To do this, you'll need to fill in your contact information and the information requested for the delivery and shipping of your order.

Order mode no. 2

You can place an order by telephone by contacting our customer service at 06 45 79 07 54 and providing us with the list of items you wish to purchase.
To pay, you don't need to send us your bank details by phone or in writing; you just need to enter your information on a secure interface accessible via a unique link that we will send you.

Add the items you are interested in to your basket and find all its contents:
Either by clicking on the small shopping cart symbol at the top right of your screen.
Either on the “View Cart” button on the product image if it is on the home page.

Simply click the "Add to Cart" button on the product page of the product you are interested in. Once in your cart, you can delete the product or change the quantity.

• If you made your purchase by creating an account: you can access your order on your "Dashboard" or in the "My Orders" tab and track the processing of your order. You will also receive a tracking email at each new stage of the processing and shipping of your order.
• If you made your purchase as a guest (without creating an account): you will receive a tracking email at each new stage of the processing and shipping of your order.

If you have any problems tracking your order, please do not hesitate to contact us.

Yes, you can cancel your order by following the procedure below:

• send, within 12 hours of payment for the order, an email to contact@lachambrefrancaise.fr indicating your order number, your first and last names and the reason for your request.
• After receipt of your payment by our bank, we will proceed to refund your order.

Please note that La Chambre Française reserves the right to refuse to cancel your order in the following cases:

• failure to respect the deadline for sending the email to customer service,
• unjustified or abusive reason.

Once the order has been paid, if you have changed your mind, you must send an email within 12 hours to contact@lachambrefrancaise.fr indicating: your order number and the items you wish to modify or delete.

• If the amount is higher than your initial order, we will cancel your first order and you will need to place your new order on the website.

On our side, we will proceed to refund your initial order following our usual refund policy.

• If the amount is less than your initial order, we will modify the affected products. Once our bank receives your payment, we will refund the difference.

We work with a small stock, so it is quite possible that some products are not always available.
However, the majority of products (excluding end-of-line and unique pieces) remain available to order with longer delivery times.
Here's how to do it:

• on the product sheet that interests you, you can click on “Add to cart”,
• the item will be added to your cart,
• You can add other items if you wish and then pay for your order normally.

Please note that delivery times will be extended and indicated before payment of the order.

Unfortunately, our premises are not designed to accommodate the public.
However, if you wish to come to us, you can, when confirming your order on our site, select the delivery option "Collection at La Chambre Française".

Inspirations brings together photos of atmospheres and decorative worlds created by La Chambre Française.
Ready-to-shop ideas to inspire you.
By clicking on the image you like, you'll discover all the products that make up the style. All you have to do is select the dimensions and click "Add to Cart." You can confirm and pay for your order as usual.

We've chosen to work with Boxtal to deliver your orders. This allows us to offer several delivery options in mainland France and internationally. You can have your order delivered to a collection point or directly to your home, via express or standard delivery.
For more details, we invite you to consult our delivery conditions.

For details of our delivery costs, you can consult our Delivery Conditions page.
Please note that we offer free delivery for all orders over €200 in mainland France and €300 internationally.

Orders are prepared and shipped within a maximum of 48 hours.
These deadlines may be extended for the following reasons:

• for a pre-ordered item, in production: delivery times are indicated on the sheet for the product concerned,
• for a custom-made item: the delivery time is indicated directly on the quote sent to the customer,
• due to possible delivery delays due to the carrier or following the occurrence of a case of force majeure: The French Chamber declines all responsibility.

If your order includes both in-stock and unavailable items, we will contact you to see if you would prefer to wait and receive your entire order at once or not.

Delivery times vary depending on the delivery method you have chosen.
See our delivery conditions for more information.

Once your order has been paid and validated, you will receive an email at each new stage.
A unique tracking number will be emailed to you, allowing you to track the shipment of your order and determine its exact delivery date. Depending on the carrier chosen, they may also inform you by email or text message of the delivery status of your order.

Contact us with your tracking number or order number. We'll take care of the rest and stay in touch with you until we receive your order.

We can deliver to a wide range of countries (see our delivery terms ). However, the country you are looking for may not appear in the list: in this case, we will provide you with a quote for the delivery of your order.